General Terms and Conditions of Website Use.

Welcome to the website (hereinafter the “Website”). By entering this Website, YOU ASSUME THE OBLIGATION TO RESPECT THE TERMS AND CONDITIONS OF USE (hereinafter the T&C), PRIVACY POLICY AND PERSONAL DATA PROCESSING POLICY that will be governed by the laws of the Republic of Colombia, and any user who does not reside in Colombia must submit to Colombian law as applicable to the use of this Website. The Website is under the responsibility of BUENAHORA S.A.S (hereinafter MICHÚ), a company legally established in Colombia, holder of Taxpayer Identification Number 805.022.251-7, with judicial notification address: Calle 2 Oeste No.2-38 of the city of Cali-Colombia , phone: (2) 8921713 and email
By entering and/or using this Website, the user acknowledges having read and understood these T&C and agrees to abide by them and comply with all applicable laws and regulations that are part of the Colombian legislation. Additionally, when the user uses any service provided on this Website, for example “chat”, suggestion boxes, contests, among others, the user will be subject to the rules, guides, policies, terms, and conditions applicable to said services. If the user does not agree with these T&C, they must refrain from using this Website. This Website is controlled and operated by MICHÚ from its offices located in Colombia. Modifications and changes: MICHÚ has total autonomy, for which it reserves the discretionary right to modify, change, clarify, add, remove, delete or dispense with, unilaterally, any part or all of this website, as well as these terms and conditions, modifying, changing, clarifying, adding, removing, deleting or waiving any of its stipulations, at any time and without prior notice, as deemed necessary, so each time that a user accesses the MICHÚ Website, the user must consult the T&C, legal notices and privacy policy and treatment of personal data in force at that time, which will apply to the transactions and use of the Website. By using this website after modifications and changes have been posted, the user agrees to those modifications and changes, whether or not the user has reviewed them.
It is MICHÚ’s policy to constantly update and review the products displayed on this Website. MICHÚ may modify and discontinue products at any time. Therefore, when selecting a product to take it to the shopping cart, the customer will be informed of its availability. The products offered on the Website will be presented with their characteristics and properties, in such a way that the user can get the closest possible idea of the reality of the product. For this, MICHÚ may, at its discretion, indicate some of the following characteristics, depending on their relevance: size, weight, measurement, material from which it is made, nature, origin, components, uses, form of employment, properties, and quality. The total price (including all applicable taxes) will be indicated in the final order of the product.
The purpose of the MICHÚ Website is to display images of the products as accurately as possible. However, we cannot guarantee that the color you see matches the color of the product since the visualization of the color depends, in part, on the monitor you use; also, because they are handmade products made with natural materials (fibers), colors vary by its nature. Therefore, MICHÚ is responsible for the color of the product chosen at the time of making the purchase online, but not for there being a subtle difference between the color chosen and the color delivered, unless the difference between the two is significant.
Once all the products that the user wishes to acquire have been included in the shopping cart, the user can click on the shopping cart, and verify the summary of the order of all the products the user intends to acquire, their complete description, the individual price of each one of them, the total price, the additional costs and expenses that the user must pay for the shipment, and the sum of what must be paid. The foregoing, so that the user can verify the operation and carry out the corrections that the user considers necessary or the cancellation of the transaction. MICHÚ is not responsible if the user does not carry out the respective verification mentioned before proceeding to pay for the order.
In order for there to be a valid purchase offer by the customer, the completion of an electronic form available on the Website is required, in which the customer’s personal data (full name, identification number, telephone, valid physical address, email), the selection of the desired products, the way in which it will proceed to pay; the data, that depending on the form of payment, are necessary to make it; as well as the other data that MICHÚ considers necessary so that a purchase can be made. The completion of the entire electronic form and its submission by clicking on the options “I accept T&C” and “I authorize the processing of my data in accordance with the data processing and privacy policy” is understood as the express will of the user to contract and said electronic form will be kept by MICHÚ as a support and proof mechanism.
Regarding the products’ guarantee, in the following link guarantee policy you will find the information applicable to each of them.
Considering that the commercial transactions made through the website are considered by Colombian Law as “distance sales”, users will have the right to withdraw in the terms established in Article 47 of Law 1480 / 2011. Therefore, the user will have a maximum term of five (5) business days, counted from the date of receipt of the product at the delivery address registered on the Website, to express, by email sent to:, to state that the user wishes to exercise its right of withdrawal, and return the product received to MICHÚ, by the same means, and in the same conditions in which it was received. In case that the power of withdrawal is used, the contract will be terminated and MICHÚ will reimburse the money that the user had paid for the product within twenty (20) calendar days after the user’s manifestation of exercising their right of withdrawal. Transportation costs and others involved in the return of the good will be covered by the user.
These T&C will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy arising from this document will be submitted to the competent judges in accordance with Colombian legislation and both MICHÚ and the client expressly waive any other jurisdiction that may correspond to them due to their present or future domicile.
All computer, graphic, advertising, photographic, multimedia, audiovisual and/or design material, as well as all content, texts and databases made available to you on this Website are the exclusive property of MICHÚ or, in some cases, of third parties that have authorized MICHÚ to use and/or exploit it.